Delivery & Shipping
Do you charge for delivery?
No! We provide 100% Free Tracked Delivery on every single order heading to a UK Mainland address. There is absolutely no minimum spend required and zero hidden fees at checkout.
Where do you ship to?
We focus exclusively on providing premium service to the UK Mainland. Due to logistics restrictions across our courier network, we are currently unable to fulfill orders to Northern Ireland, offshore islands, or international destinations.
How long will my order take to arrive?
Our standard processing and dispatch handling time takes 1–2 business days. Once handed over to our mainland couriers (Royal Mail, Evri, or Yodel), your package will arrive safely at your door within 3–5 business days.
How can I track my parcel?
The moment your package leaves our fulfillment facility, our system will automatically email you a secondary dispatch notification containing your unique online courier tracking number. You can use this link to monitor your delivery live.
Orders & Payments
What payment methods do you accept?
Our secure checkout portal processes all major credit and debit cards, including Visa, Mastercard, Maestro, Apple Pay, and Google Pay.
Can I amend or cancel my order after placing it?
If you notice an error in your delivery address or wish to cancel an order, please reach out to our team via our Contact Us page immediately. Because we process orders rapidly to ensure fast delivery times, we can only guarantee amendments if caught before your item hits the warehouse dispatch line.
Returns & Refunds
What is your return policy?
We want you to shop with absolute confidence, which is why we back every purchase with an ironclad 30-Day Money-Back Guarantee. If you change your mind within 30 days of receiving your item, you can return it to our UK sorting centre for a full refund.
Are returns free?
In alignment with standard UK distance selling practices, return shipping costs for change-of-mind items are safely covered by the customer. We highly recommend using a tracked postal service for complete peace of mind.
What condition must items be in for a refund?
Returned products must arrive back at our facility completely unused, unwashed, free of any pet hair or residues, and securely sealed inside their original retail packaging.
Need More Assistance?
If you have any further questions or require urgent help with a current order, please submit a message directly through our Contact Us page or reply straight to your order confirmation email. Our dedicated customer care team responds to and resolves all inquiries within 24 business hours.